We conduct training programmes by teaching or instructing on how to do a new skill or learn a new behaviour. It is up to the learner to then go and apply the skill or behaviour.

  Emphasis / Focus Relationship Approaches Outcomes


programmes on Continuous Improvement and Customer Centricity

Development of new skills

Short term focus and input

Refreshing old skills

Technical or ‘soft’ focus

Highly transactional

Short term few days

‘Teacher and pupils’ scenario

Ownership is with trainer to impart skills

Trainer as expert

Expert knowledge

Trainer led

Activities, discussions, role play, exercises

Support primarily at time

Goals identified as start of session and coaching intervention

Increased skill set

Increased confidence in using skills

Not always a plan of how to apply skills