We conduct training programmes by teaching or instructing on how to do a new skill or learn a new behaviour. It is up to the learner to then go and apply the skill or behaviour.
| Emphasis / Focus | Relationship | Approaches | Outcomes | |
|
Training programmes on Continuous Improvement and Customer Centricity |
Development of new skills Short term focus and input Refreshing old skills Technical or ‘soft’ focus |
Highly transactional Short term few days ‘Teacher and pupils’ scenario Ownership is with trainer to impart skills |
Trainer as expert Expert knowledge Trainer led Activities, discussions, role play, exercises Support primarily at time Goals identified as start of session and coaching intervention |
Increased skill set Increased confidence in using skills Not always a plan of how to apply skills |