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Direct improvement organisation

Continuous Improvement

  • CI Coaching Programme
  • Continuous Improvement
    • Introducing Lean Six Sigma
    • Six Sigma and the Organization
  • CI Training Programme

Service Design

  • SD Training Programme
  • Customer Centricity
    • Customer Experience
    • Customer Journey Mapping
  • About Service Design
  • SD Coaching Programme

Coaching Programme

Coaching is at the heart of the DirectImprovement approach to building capacity for continuous improvement. Through the relationship that is built between our client organization staff and their coach, who offers expertise in the organizational applications of continuous improvement, a process is facilitated where the organization can move towards full implementation of a continuous improvement programme that translates into a dynamic, on-going activity involving the entire staff.

Our coaching method involves establishing a diagnosis from which evolves management plan that identifies areas of focus and education with the goal of self-management, which can lead to an independent programme. We provide skills necessary to help organizations implement their programmes, tailoring the approach with the goal of helping the programme reach its own potential for establishing and sustaining its continuous improvement programme.

Read more: Coaching Programme

Announcement

Direct Improvement Ltd is pioneering continuous improvement and service design in Africa by providing skills, knowledge and abilities to both public and private organizations to create efficiency and cost-effectiveness in service and product delivery to the intended clients.

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